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Return Policy
Effective Date:
At Shah Brothers, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a hassle-free experience. Please read the following guidelines carefully to understand our return process.
1. Eligibility for Returns
Time Frame: You may return products within 30 days of receiving your order. Products returned after this period will not be accepted.
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Products that are damaged, altered, or show signs of use will not be eligible for return.
Exceptions: Custom-made or special-order items cannot be returned. Additionally, items marked as non-returnable at the time of purchase are excluded from this policy.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Phone Number] to request a Return Merchandise Authorization (RMA) number. Please provide your order number, item details, and reason for the return.
Receive RMA Number: Upon approval, you will receive an RMA number and return instructions via email.
Package the Item: Carefully package the item(s) to avoid damage during transit. Include the original packing slip, RMA number, and a note specifying the reason for the return.
Ship the Item: Send the package to the address provided in the return instructions. You are responsible for shipping costs, unless the return is due to a mistake on our part or a defective item.
3. Refunds and Exchanges
Refunds: Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
Exchanges: If you wish to exchange an item for a different size or color, please return the original item and place a new order. We do not offer direct exchanges.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide a prepaid return shipping label and ensure that you receive a replacement or a full refund for the defective or incorrect item.
5. Non-Returnable Items
The following items are non-returnable:
Custom or personalized items
Clearance or final sale items
Products without original packaging
6. Contact Us
If you have any questions or need assistance with your return, please contact us at:
Email: [shahbrothers462@gmail.com]
Phone:[+91 8855065001+91 9423016657+91 9423790388]
Address:Opp. Neelkanth HSG Society, Near Kardile Niwas, B/H Vegetable Market, Ahmednagar - 414001
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (IST).
7. Changes to the Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.